Have you ever worked for a company that didn’t have an IT support team? Even if it was a small business, this can mean that certain days you go into the office, it can be a disaster area. If something goes wrong technologically, what do you do? Of course, you’re going to call an IT company to bale you out, but until then, how is the business running? It’s always a good idea to have established a relationship with an IT support company that regularly checks in on you to perform updates, backups and whatever else needs to be done.
Some businesses like to have an IT guy or two on hand because they have issues that are constantly arising. Small businesses might not need an IT guy on site for the most part, but you still need one and need to know how to select one. What are you looking for in an IT company?
What kind of support does the company offer? Now I’m not talking about the services just yet. I’m talking about how they plan on corresponding with you and your employees. Can you talk out things on the phone, and can they provide you with remote access to them when you’re needing help right away? And of course you’re going to want to know if they’re available to work on site at your business.
How long has the IT company been in business? Let me tell you, these companies are a dime a dozen and some of them work mostly as consultants, which means they aren’t going to provide the same level of services as IT companies who could physically pay you a visit and provide IT solutions. Also, what do they offer that other IT companies do not offer?
How are they going to help you with data backups? They need to be able to communicate a clear plan for you that is going to make sense for your business. What types of businesses is the IT company used to dealing with? You’re going to want to know about their experience and their credentials. Can you find out what other customers say about them online before you give them a call?
You’re definitely going to want to know the cost of services, too. If you’re quoted a price that you don’t agree with, before you call someone else, see if you can get the company to come down on the price. If they’re not able to, at least you tried. You don’t want to pay too much money for IT services, even though they are very important when it comes to running a successful business.
The IT guys for a company might know what they’re doing, but their job is to also help you know what you’re doing when it comes to technology. You don’t want an IT team who can’t effectively communicate with you and your employees. Now get to checking out which IT companies in your area might be able to help you with your needs.
If you’re looking for the best IT Support Kent has to offer, look no further than us.